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GM GENUINE PARTS - Window Motor - GMP 23398271
GM GENUINE PARTS - Window Motor - GMP 23398271
GM GENUINE PARTS - Window Motor - GMP 23398271
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Window Motor - Gm Genuine Parts - Front Driver Side Window Regulator (Part Number: 23398271)

  • Price:   $  0.00

  • Availability: In Stock

Warning! May NOT Fit Your Vehicle.

  • Anti-Pinch Motor: No
  • Door Closing Assist: No
  • Express Up Or Down: Down
  • Glass Type: Safety
  • Height: 3.8 IN
  • Length: 10 IN
  • Power Folding Mirror: No
  • Programming Required: Yes
  • Weight: 1.06 LB
  • Width: 6 IN
  • CTO: KR
  • CTP: US
  • CTQ: MX
  • Harmonized Tariff Code (HTS): 8501318100
  • Life Cycle Status Code: 4
  • Life Cycle Status Description: Announced
  • Maximum Cases per Pallet Layer: 32
  • Pallet Layer Maximum: 10
  • Warranty Special: 24 Months/Unlimited Miles Limited Warranty (Parts Only). Please see ACDelco.com for more details
  • Warranty Special UOM: TX
  • Application Summary: ChevroletChevroletGMCGMC
  • AAIA Part Type Description: Power Window Motor
  • Extended Product Description: Front Driver Side Window Regulator
  • Key Search Words: windowsregulatorsregulaterregilatorwindoecontrollermotorscissorcablepanelelectriccrankhandtypecable-drivenpower-window-motoreletric-motorwindow-motorpower-windowpower-window-regulatorassemblyregulator-assembly

Product Details

Manufacturer:
Gm Genuine Parts
Part Number:
23398271
Manufacturer Part Number:
23398271
Description:
Window Motor
Long Description:
Front Driver Side Window Regulator
Part Type:
Window Motor
Category:
Electrical Lighting And Body
Subcategory:
Glass Windows And Related Components
Sales Rank:

Technical Details

Condition:
New
Product Fit:
Direct Fit
Weight:
1.06 lbs.
Height:
3.8"
Width:
6"
Length:
6"
UOM:
EA
Quantity Sold:
Sold individually
Minimum Order Qty:
1

Specifications

Anti-Pinch Motor
No
Door Closing Assist
No
Express Up Or Down
Down
Glass Type
Safety
Height
3.8 IN
Length
10 IN
Power Folding Mirror
No
Programming Required
Yes
Weight
1.06 LB
Width
6 IN
CTO
KR
CTP
US
CTQ
MX
Harmonized Tariff Code (HTS)
8501318100
Life Cycle Status Code
4
Life Cycle Status Description
Announced
Maximum Cases per Pallet Layer
32
Pallet Layer Maximum
10
Warranty Special
24 Months/Unlimited Miles Limited Warranty (Parts Only). Please see ACDelco.com for more details
Warranty Special UOM
TX
Application Summary
ChevroletChevroletGMCGMC
AAIA Part Type Description
Power Window Motor
Extended Product Description
Front Driver Side Window Regulator
Key Search Words
windowsregulatorsregulaterregilatorwindoecontrollermotorscissorcablepanelelectriccrankhandtypecable-drivenpower-window-motoreletric-motorwindow-motorpower-windowpower-window-regulatorassemblyregulator-assembly

The GM GENUINE PARTS Window Motor contains no remanufactured components, and is designed to operate in either city or highway driving.

Year Make Model Engine Notes
2024ChevroletExpress 25004.3LFront Left; Quantity needed per vehicle: 1
2024ChevroletExpress 25006.6LFront Left; Quantity needed per vehicle: 1
2024ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2024ChevroletExpress 35006.6LFront Left; Quantity needed per vehicle: 1
2024GMCSavana 25004.3LFront Left; Quantity needed per vehicle: 1
2024GMCSavana 25006.6LFront Left; Quantity needed per vehicle: 1
2024GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2024GMCSavana 35006.6LFront Left; Quantity needed per vehicle: 1
2023ChevroletExpress 25004.3LFront Left; 3 Door, Standard Cargo Van; Quantity needed per vehicle: 1
2023ChevroletExpress 25006.6LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2023ChevroletExpress 35006.6LFront Left; Quantity needed per vehicle: 1
2023GMCSavana 25006.6LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2023GMCSavana 35006.6LFront Left; Quantity needed per vehicle: 1
2022ChevroletExpress 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2022ChevroletExpress 25004.3LFront Left; 3 Door, Standard Cargo Van; Quantity needed per vehicle: 1
2022ChevroletExpress 25006.6LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2022ChevroletExpress 35002.8LFront Left; Quantity needed per vehicle: 1
2022ChevroletExpress 35006.6LFront Left; Quantity needed per vehicle: 1
2022GMCSavana 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2022GMCSavana 25006.6LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2022GMCSavana 35002.8LFront Left; Quantity needed per vehicle: 1
2022GMCSavana 35006.6LFront Left; Quantity needed per vehicle: 1
2021ChevroletExpress 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2021ChevroletExpress 25004.3LFront Left; 3 Door, Standard Cargo Van; Quantity needed per vehicle: 1
2021ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2021ChevroletExpress 25006.6LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2021ChevroletExpress 35002.8LFront Left; Quantity needed per vehicle: 1
2021ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2021ChevroletExpress 35006.6LFront Left; Quantity needed per vehicle: 1
2021GMCSavana 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2021GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2021GMCSavana 25006.6LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2021GMCSavana 35002.8LFront Left; Quantity needed per vehicle: 1
2021GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2021GMCSavana 35006.6LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020ChevroletExpress 35002.8LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2020ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2020GMCSavana 35002.8LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2020GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019ChevroletExpress 35002.8LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2019ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2019GMCSavana 35002.8LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2019GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018ChevroletExpress 35002.8LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35004.3LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2018ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 25004.3LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2018GMCSavana 35002.8LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35004.3LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2018GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017ChevroletExpress 25004.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017ChevroletExpress 35002.8LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 35004.8LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2017ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 25002.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017GMCSavana 25004.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2017GMCSavana 35002.8LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 35004.8LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2017GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 25004.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016ChevroletExpress 25006.0LFront Left; 3 Door, Standard Cargo Van; Quantity needed per vehicle: 1
2016ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016ChevroletExpress 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016ChevroletExpress 25006.6LFront Left; 3 Door, Standard Cargo Van; Quantity needed per vehicle: 1
2016ChevroletExpress 35004.8LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 35006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 35006.6LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 45006.0LFront Left; Quantity needed per vehicle: 1
2016ChevroletExpress 45006.6LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 25004.8LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016GMCSavana 25006.0LFront Left; 3 Door, Standard Passenger Van; Quantity needed per vehicle: 1
2016GMCSavana 25006.6LFront Left; 3 Door, Standard Cargo Van; Quantity needed per vehicle: 1
2016GMCSavana 35004.8LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 35006.0LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 35006.6LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 45006.0LFront Left; Quantity needed per vehicle: 1
2016GMCSavana 45006.6LFront Left; Quantity needed per vehicle: 1

Warranty Information

New products purchased from our store are covered by a manufacturer warranty. Other than applicable manufacturer warranties, or as otherwise provided in these Terms & Conditions, there are no warranties, express or implied for any of our products, and we specifically disclaim any warranty of merchantability or fitness for a particular purpose for tires, aftermarket wheels, and tire & aftermarket wheel packages.

For other parts, we provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, which covers the replacement of a defective part(s). The warranty applies only to parts replacement with same or better quality. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation upon return. The warranty is limited only to the original purchaser and is non-transferable.

All items are given a limited 90-days warranty period by the manufacturer. The manufacturer will allow the parts to be covered by their warranty provided that the part was not modified by the buyer.

Under NO circumstances will our liability exceed the amount of the original sale.

Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration, or modification will not be covered by the warranty.

The warranty does not cover airfreight charges, labor expenses, towing expenses, or rental car expenses resulting from installation errors. Return shipping is the responsibility of the buyer. We will not reimburse any return shipping charges incurred.

All returned items must have the RA (Return Authorization) number written outside the shipping box prior to return. The RA Numbers can be obtained by creating a return from within your account. Returned items without RA numbers will not be accepted.

Our liability does not cover lost or stolen packages mailed back by the customer containing the parts being claimed under warranty. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.

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